Question 1

What is price of products and shipping?

Accepted Answer

All information about product prices can be found on our webshop www.dermamedico.com
Shipping is FREE for all orders over €30,00 in Croatia and 50,00€ in all EU countries.
Standard shipping (Croatia, Slovenia) is 5,00€ 
Standard shipping other EU countries 8,00€

Question 2

How long does it take for the package to arrive?

Accepted Answer

In Croatia and Slovenia the package takes 24 hours to leave our warehouse, then it is transferred to the delivery service, which then needs 2-4 WORKING days for the package to arrive at the desired destination.
If we ship abroad, the delivery time depends on the country. 
With GLS, the package travels from 4-7 working days.

Question 3

Product return?

Accepted Answer

Pursuant to the Law on Consumer Protection, in the case of distance shopping (when it is not a matter of personal pickup but sent by delivery service), you are authorized to unilaterally terminate the Agreement without stating the reasons for doing so within 90 days from the date of delivery of the product, i.e. delivery of the last product from the order.

The prerequisite for unilateral termination of the Agreement is that the product has not been used and that it is returned to the Seller in the same condition in which it was received by the Buyer, in the original packaging, with the declaration and accompanying documentation.

The Buyer has the right to return the goods to the Seller free of charge if all the Seller's conditions have been met, the product(s) that were ordered and delivered are undamaged and delivered to the Buyer.

We will refund the amount paid for the goods for which you are requesting unilateral termination of the contract, without delay, and no later than 14 days from the date on which the goods in question are received at the seller's address or after we receive a confirmation proving that you have returned the goods in question to the warehouse and that the warehouse has received the goods. The refund will be made in the same way as you made the payment.

Question 4

What payment methods do we offer?

Accepted Answer

Payment by cards

USE OF STRIPE

When paying in our web store, Stripe is used - the leading global platform for secure online payments. Stripe ensures the highest standard of security for your card data and supports all the most common types of credit and debit cards.

During the payment process, your data is transmitted securely via encryption and is not accessible to DERMAMEDICO at any time. Stripe takes care of the entire authorization process, while providing users with a simple and fast payment experience.

Stripe meets PCI DSS (Payment Card Industry Data Security Standard) requirements, thus guaranteeing the highest level of transaction security.

Your payment is reliable, fast and fully protected. Thank you for choosing safety and trust - thank you for using Stripe!

Payment via payment to the Seller's transaction account

If you decide to pay to the Seller's transaction account, the order amount plus shipping costs will need to be paid via bank transaction, i.e. payment directly to the Seller's account via net banking, at the bank, post office or via other payment channels as with the usual method of paying your bills.

When choosing this payment method, you will receive a confirmation email with all the information required for payment, including the account number to which you need to pay the order value.

We accept payments to the bank account of Erste&Steiermärkische Bank d.d.
HR4724020061100902525

FAQ

Frequently asked questions

What is price of products and shipping?

How long does it take for the package to arrive?

Product return?

What payment methods do we offer?

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